Documentation

The key is for a different app or version

You may see: License code does not match product · License does not match product · This key is not for MultiDock 2 · This key is not for DockView 2

The key you entered belongs to another of our apps or to an earlier version of this one — for example, a MultiDock 1 key in MultiDock 2, or an ActiveDock key in DockView.

Your key for this app came by email from MacPlus Software. Search your inbox and spam folder for that email and enter the key from it.

Can’t find the email? Contact us with the email address you used for your purchase, and we’ll send your key.

The key is already in use on another Mac

You may see: License code has already been utilized · This key is already in use on another Mac

Your key is valid. It is already activated on the maximum number of Macs, so this Mac can’t be added.

If you still have the other Mac, open the app there, choose Manage License… in the app’s menu or in its Settings, and click Deactivate…, then enter the key on this Mac.

If you no longer have that Mac, or you reinstalled macOS on it, contact us and we’ll free up the slot. It’s quick and free — you don’t need to buy the app again.

Moving to a new Mac

On the old Mac, open the app, choose Manage License… in the app’s menu or in its Settings, and click Deactivate…, then enter the same key on the new Mac.

If the old Mac is no longer available, contact us and we’ll free up the slot. It’s quick and free.

The app can’t match this Mac to your license

You may see: Machine does not match activations.

Contact us with your key and the email address you used for your purchase, and we’ll reset the activation. It’s quick and free.

The app could not verify your license

You may see: We were unable to verify the license activation of the requested product.

Check your internet connection and try again.

If it keeps happening, contact us with your key and the app name and version.

The activation did not go through

You may see: We were unable to complete the license activation of the requested product.

Check your internet connection and try again.

If it still fails, contact us with your key and the email address you used for your purchase, and we’ll check what is blocking it.

The key can’t be activated on this Mac

You may see: License code is expired or has been used too many times

This message covers two different cases: the key is already active on the maximum number of Macs, or the key is no longer valid.

First try the steps in “The key is already in use on another Mac” above. If no other Mac is active, or deactivating doesn’t help, contact us with your key and the email address you used for your purchase, and we’ll check it.

The app reports a problem with this key

You may see: License code has expired · License code is not active

Contact us with your key and the email address you used for your purchase, and we’ll check it.

The key is not recognized

You may see: A valid license code is required. Please try again.

Check the key for typos. When you copy it from the email, make sure there are no extra spaces or line breaks before or after the key.

If it still isn’t accepted, contact us with your key and the email address you used for your purchase.